Nama Water14.8.0 - App Store
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Publisher Description
A group of e-services for Nama Water Services customers for managing water accounts and bills issued by Nama Water Services
* Public services:
- Bills Search.
- View monthly dues.
- Online payment of bills.
* Register in the Nama Water Services portal :
- Add one or more water accounts.
- Sort accounts into groups to facilitate follow-up.
- Upload self- meter readings for bill processes
- Online payment of the bill.
- Account statement and payments record.
- Report water leakage
- Water Services, Complains & Reports.
* New services:
- Wastewater Services, Complains & Reports.
Version History -Implemented the Customer Type feature across Water Reconnection, Meter Relocation, Vacant Premise, Payment Plan, and Change Ownership.
-Implemented permanent disconnection validation in CCB and eServices. 14.8.0 Oct 6 -Upgraded Flutter mobile networking packages to the latest compatible versions 14.7.0 Oct 2 -Added New Connection Installment amount enhancement in the Top Up.
-Fixed minor bugs and improved app stability.
-Improved overall performance and user experience. 14.6.0 Sep 22 * Prevented duplicate case creation in CCB & eService.
* Enhanced Current Meter Reading and Reading Date.
* Added validation for open Ownership & Tariff Change cases.
* Corrected Arabic terminology.
* Fixed MyAccount payment and top-up issues.
* Improved performance and resolved reported bugs. 14.5.0 Aug 19 -Google Maps cybersecurity enhancements.
-Resolved Payment Plan Request bugs.
-Fixed Top-Up bugs on the Dashboard.
-General bug fixes and performance improvements. 14.4.0 Aug 11 1. Enhanced Additional Connection with Prepaid & Postpaid selection.
2. Improved New Connection UI and removed Building Permit No. & Building Area fields.
3. Updated Advance Credit Phase 2 (tax invoice & error messages).
4. Enabled Prepaid Complaint Request.
5. Updated Outstanding Amount popup English and Arabic.
6. Removed Tenant option from Single Service Change Request. 14.3.0 Jul 28 - Advance Credit visibility for Prepaid customers on the Top Up page.
- Enhanced the Top Up invoice to -include Advance Credit details after successful payment.
- Resolved minor issues and improved overall application performance and stability. 14.2.0 Jul 18 -Cybersecurity enhancements and CAPTCHA improvements
-New Prepaid Additional Connection feature
-Change Tariff and ROP integration enhancements
-Payment support for Zero/Negative Balance accounts
-AQ & CSR dashboard improvements
-Bug fixes, performance, and stability enhancements 14.1.0 Jun 30 What’s New in 14.0.0
• Enhanced security & performance improvements
• Improved validations and workflows
• CAPTCHA & API protection enhancements
• Better payment flow experience
• UI/UX improvements across modules
• General bug fixes and stability updates 14.0.0 May 27 App Update – What’s New
- Launched Krookie Feature / Solution – Version 2.0 (Web & Mobile)
- Enhanced Change Service Type workflows and validations
- Fixed key module issues and improved data validations
- Improved Arabic & English messaging across modules
- Updated iOS app icon
- Strengthened Tariff Change tracking and audit visibility
- Introduced CSR task tracking report for better accountability
- Enhanced SLA tracking visibility across services
- Improved request workflows (high bill, contractor, complaints)
- General bug fixes and performance improvements 13.9.0 Apr 24 - Improved Change Ownership & Service Type workflows with enhanced validations
- Updated Oman Rial currency display across the application
- Strengthened security with CAPTCHA enhancements for guest users
- Fixed registration issues related to Civil ID and expiry date validation
- Resolved Arabic error message issues across multiple modules
- Enhanced Branch Portal performance and usability for call centre users
- Fixed corporate customer validation issues during login and registration
- Improved prepaid services, including minimum top-up and 365-day validation rules
- Addressed multiple data and dropdown issues in Branch Portal
- General bug fixes and performance improvements 13.8.0 Mar 31 - Corporate user registration with MOCI integration
- Enhanced commercial billing & prepaid services
- 25% installment “Pay Now” option
- Service activation after client approval
- Prepaid complaints improvements
- SLA email notifications (Phase 2)
- FileNet integration updates
- Enhanced contractor selection for sewage connections
- Fixed payment, data loading & lab test issues
- Real-time dashboard data & improved map accuracy
- Correct OMR currency display
- New location confirmation popup for NOC
- Mandatory account number validation for tickets
- Updated app icon (Ramadan) 13.7.0 Feb 16 - Unified Connection System
- Water leak and GC process changes
- Commercial Initiatives - Customer Experience
- Defect Fix for login validation logic: The system is showing an incorrect validation message even when entering a valid input. 13.6.0 Jan 5 - Unified Connection System
- Water leak and GC process changes
- Commercial Initiatives - Customer Experience
- Defect Fix for login validation logic: The system is showing an incorrect validation message even when entering a valid input. 13.5.0 12/23/2025 • New Feature: Consumption Comparison Graph
• Year-over-Year water consumption comparison
• 5 flexible time views: Yearly, Monthly, Quarterly, Daily, and Hourly
• Interactive spline area charts with tap-to-view details
• Consumption tracking in Units with billing amounts in OMR
• Real-time data sync from your water account 13.4.0 11/30/2025 New Features & Fixes
• Video support for customer service
• Faster tanker booking
• Quick overflow reporting
• Refund/transfer/payment issue section
• Guest pressure complaints
• UI & performance boosts
• TE request fix
• New Connection & Wastewater fixes
• My Tasks edit icon restored when switching from English to Arabic 13.3.0 11/26/2025 New Features & Fixes
• Video support for customer service
• Faster tanker booking
• Quick overflow reporting
• Refund/transfer/payment issue section
• Guest pressure complaints
• UI & performance boosts
• TE request fix
• New Connection & Wastewater fixes
• My Tasks edit icon restored when switching from English to Arabic 13.2.0 11/22/2025 Customer Feedback Modification 13.1.0 10/22/2025 Bug fixes, enhancements, and performance improvements 13.0.0 10/08/2025 Bug fixes, enhancements, and performance improvements 12.9.0 10/03/2025 Bug fixes, enhancements, and performance improvements 12.8.0 09/22/2025 Bug fixes, enhancements, and performance improvements 12.7.0 08/29/2025 • Change Ownership Service Request Enhancement:
SMS/Email notifications are now sent to the new owner with the final bill and status updates. A new payment task screen has been added, ensuring better transparency and improved customer experience.
• Service Fee Pop-up for New Connections:
A pop-up now shows a full fee breakdown (connection, multi/additional meter fees) before submission.
• General bug fixes and performance improvements. 12.6.0 08/03/2025 Minor enhancements and bug fixes. 12.5.0 07/28/2025 Minor enhancements and bug fixes. 12.4.0 07/20/2025
About Nama Water
The company that develops Nama Water is Public Authority for Water. The latest version released by its developer is 14.8.0.
To install Nama Water on your iOS device, just click the green Continue To App button above to start the installation process. The app is listed on our website since 2026-10-13 and was downloaded 0 times. We have already checked if the download link is safe, however for your own protection we recommend that you scan the downloaded app with your antivirus. Your antivirus may detect the Nama Water as malware if the download link is broken.
How to install Nama Water on your iOS device:
- Click on the Continue To App button on our website. This will redirect you to the App Store.
- Once the Nama Water is shown in the iTunes listing of your iOS device, you can start its download and installation. Tap on the GET button to the right of the app to start downloading it.
- If you are not logged-in the iOS appstore app, you'll be prompted for your your Apple ID and/or password.
- After Nama Water is downloaded, you'll see an INSTALL button to the right. Tap on it to start the actual installation of the iOS app.
- Once installation is finished you can tap on the OPEN button to start it. Its icon will also be added to your device home screen.
Program Details
System requirements
Download information
Pricing
Version History
version 14.8.0
posted on 2026-10-13
Version History -Implemented the Customer Type feature across Water Reconnection, Meter Relocation, Vacant Premise, Payment Plan, and Change Ownership.
-Implemented permanent disconnection validation in CCB and eServices. 14.8.0 Oct 6 -Upgraded Flutter mobile networking packages to the latest compatible versions 14.7.0 Oct 2 -Added New Connection Installment amount enhancement in the Top Up.
-Fixed minor bugs and improved app stability.
-Improved overall performance and user experience. 14.6.0 Sep 22 * Prevented duplicate case creation in CCB & eService.
* Enhanced Current Meter Reading and Reading Date.
* Added validation for open Ownership & Tariff Change cases.
* Corrected Arabic terminology.
* Fixed MyAccount payment and top-up issues.
* Improved performance and resolved reported bugs. 14.5.0 Aug 19 -Google Maps cybersecurity enhancements.
-Resolved Payment Plan Request bugs.
-Fixed Top-Up bugs on the Dashboard.
-General bug fixes and performance improvements. 14.4.0 Aug 11 1. Enhanced Additional Connection with Prepaid & Postpaid selection.
2. Improved New Connection UI and removed Building Permit No. & Building Area fields.
3. Updated Advance Credit Phase 2 (tax invoice & error messages).
4. Enabled Prepaid Complaint Request.
5. Updated Outstanding Amount popup English and Arabic.
6. Removed Tenant option from Single Service Change Request. 14.3.0 Jul 28 - Advance Credit visibility for Prepaid customers on the Top Up page.
- Enhanced the Top Up invoice to -include Advance Credit details after successful payment.
- Resolved minor issues and improved overall application performance and stability. 14.2.0 Jul 18 -Cybersecurity enhancements and CAPTCHA improvements
-New Prepaid Additional Connection feature
-Change Tariff and ROP integration enhancements
-Payment support for Zero/Negative Balance accounts
-AQ & CSR dashboard improvements
-Bug fixes, performance, and stability enhancements 14.1.0 Jun 30 What’s New in 14.0.0
• Enhanced security & performance improvements
• Improved validations and workflows
• CAPTCHA & API protection enhancements
• Better payment flow experience
• UI/UX improvements across modules
• General bug fixes and stability updates 14.0.0 May 27 App Update – What’s New
- Launched Krookie Feature / Solution – Version 2.0 (Web & Mobile)
- Enhanced Change Service Type workflows and validations
- Fixed key module issues and improved data validations
- Improved Arabic & English messaging across modules
- Updated iOS app icon
- Strengthened Tariff Change tracking and audit visibility
- Introduced CSR task tracking report for better accountability
- Enhanced SLA tracking visibility across services
- Improved request workflows (high bill, contractor, complaints)
- General bug fixes and performance improvements 13.9.0 Apr 24 - Improved Change Ownership & Service Type workflows with enhanced validations
- Updated Oman Rial currency display across the application
- Strengthened security with CAPTCHA enhancements for guest users
- Fixed registration issues related to Civil ID and expiry date validation
- Resolved Arabic error message issues across multiple modules
- Enhanced Branch Portal performance and usability for call centre users
- Fixed corporate customer validation issues during login and registration
- Improved prepaid services, including minimum top-up and 365-day validation rules
- Addressed multiple data and dropdown issues in Branch Portal
- General bug fixes and performance improvements 13.8.0 Mar 31 - Corporate user registration with MOCI integration
- Enhanced commercial billing & prepaid services
- 25% installment “Pay Now” option
- Service activation after client approval
- Prepaid complaints improvements
- SLA email notifications (Phase 2)
- FileNet integration updates
- Enhanced contractor selection for sewage connections
- Fixed payment, data loading & lab test issues
- Real-time dashboard data & improved map accuracy
- Correct OMR currency display
- New location confirmation popup for NOC
- Mandatory account number validation for tickets
- Updated app icon (Ramadan) 13.7.0 Feb 16 - Unified Connection System
- Water leak and GC process changes
- Commercial Initiatives - Customer Experience
- Defect Fix for login validation logic: The system is showing an incorrect validation message even when entering a valid input. 13.6.0 Jan 5 - Unified Connection System
- Water leak and GC process changes
- Commercial Initiatives - Customer Experience
- Defect Fix for login validation logic: The system is showing an incorrect validation message even when entering a valid input. 13.5.0 12/23/2025 • New Feature: Consumption Comparison Graph
• Year-over-Year water consumption comparison
• 5 flexible time views: Yearly, Monthly, Quarterly, Daily, and Hourly
• Interactive spline area charts with tap-to-view details
• Consumption tracking in Units with billing amounts in OMR
• Real-time data sync from your water account 13.4.0 11/30/2025 New Features & Fixes
• Video support for customer service
• Faster tanker booking
• Quick overflow reporting
• Refund/transfer/payment issue section
• Guest pressure complaints
• UI & performance boosts
• TE request fix
• New Connection & Wastewater fixes
• My Tasks edit icon restored when switching from English to Arabic 13.3.0 11/26/2025 New Features & Fixes
• Video support for customer service
• Faster tanker booking
• Quick overflow reporting
• Refund/transfer/payment issue section
• Guest pressure complaints
• UI & performance boosts
• TE request fix
• New Connection & Wastewater fixes
• My Tasks edit icon restored when switching from English to Arabic 13.2.0 11/22/2025 Customer Feedback Modification 13.1.0 10/22/2025 Bug fixes, enhancements, and performance improvements 13.0.0 10/08/2025 Bug fixes, enhancements, and performance improvements 12.9.0 10/03/2025 Bug fixes, enhancements, and performance improvements 12.8.0 09/22/2025 Bug fixes, enhancements, and performance improvements 12.7.0 08/29/2025 • Change Ownership Service Request Enhancement:
SMS/Email notifications are now sent to the new owner with the final bill and status updates. A new payment task screen has been added, ensuring better transparency and improved customer experience.
• Service Fee Pop-up for New Connections:
A pop-up now shows a full fee breakdown (connection, multi/additional meter fees) before submission.
• General bug fixes and performance improvements. 12.6.0 08/03/2025 Minor enhancements and bug fixes. 12.5.0 07/28/2025 Minor enhancements and bug fixes. 12.4.0 07/20/2025
version 14.7.0
posted on 2026-10-06
Version History -Upgraded Flutter mobile networking packages to the latest compatible versions 14.7.0 4d ago -Added New Connection Installment amount enhancement in the Top Up.
-Fixed minor bugs and improved app stability.
-Improved overall performance and user experience. 14.6.0 Sep 22 * Prevented duplicate case creation in CCB & eService.
* Enhanced Current Meter Reading and Reading Date.
* Added validation for open Ownership & Tariff Change cases.
* Corrected Arabic terminology.
* Fixed MyAccount payment and top-up issues.
* Improved performance and resolved reported bugs. 14.5.0 Aug 19 -Google Maps cybersecurity enhancements.
-Resolved Payment Plan Request bugs.
-Fixed Top-Up bugs on the Dashboard.
-General bug fixes and performance improvements. 14.4.0 Aug 11 1. Enhanced Additional Connection with Prepaid & Postpaid selection.
2. Improved New Connection UI and removed Building Permit No. & Building Area fields.
3. Updated Advance Credit Phase 2 (tax invoice & error messages).
4. Enabled Prepaid Complaint Request.
5. Updated Outstanding Amount popup English and Arabic.
6. Removed Tenant option from Single Service Change Request. 14.3.0 Jul 28 - Advance Credit visibility for Prepaid customers on the Top Up page.
- Enhanced the Top Up invoice to -include Advance Credit details after successful payment.
- Resolved minor issues and improved overall application performance and stability. 14.2.0 Jul 18 -Cybersecurity enhancements and CAPTCHA improvements
-New Prepaid Additional Connection feature
-Change Tariff and ROP integration enhancements
-Payment support for Zero/Negative Balance accounts
-AQ & CSR dashboard improvements
-Bug fixes, performance, and stability enhancements 14.1.0 Jun 30 What’s New in 14.0.0
• Enhanced security & performance improvements
• Improved validations and workflows
• CAPTCHA & API protection enhancements
• Better payment flow experience
• UI/UX improvements across modules
• General bug fixes and stability updates 14.0.0 May 27 App Update – What’s New
- Launched Krookie Feature / Solution – Version 2.0 (Web & Mobile)
- Enhanced Change Service Type workflows and validations
- Fixed key module issues and improved data validations
- Improved Arabic & English messaging across modules
- Updated iOS app icon
- Strengthened Tariff Change tracking and audit visibility
- Introduced CSR task tracking report for better accountability
- Enhanced SLA tracking visibility across services
- Improved request workflows (high bill, contractor, complaints)
- General bug fixes and performance improvements 13.9.0 Apr 24 - Improved Change Ownership & Service Type workflows with enhanced validations
- Updated Oman Rial currency display across the application
- Strengthened security with CAPTCHA enhancements for guest users
- Fixed registration issues related to Civil ID and expiry date validation
- Resolved Arabic error message issues across multiple modules
- Enhanced Branch Portal performance and usability for call centre users
- Fixed corporate customer validation issues during login and registration
- Improved prepaid services, including minimum top-up and 365-day validation rules
- Addressed multiple data and dropdown issues in Branch Portal
- General bug fixes and performance improvements 13.8.0 Mar 31 - Corporate user registration with MOCI integration
- Enhanced commercial billing & prepaid services
- 25% installment “Pay Now” option
- Service activation after client approval
- Prepaid complaints improvements
- SLA email notifications (Phase 2)
- FileNet integration updates
- Enhanced contractor selection for sewage connections
- Fixed payment, data loading & lab test issues
- Real-time dashboard data & improved map accuracy
- Correct OMR currency display
- New location confirmation popup for NOC
- Mandatory account number validation for tickets
- Updated app icon (Ramadan) 13.7.0 Feb 16 - Unified Connection System
- Water leak and GC process changes
- Commercial Initiatives - Customer Experience
- Defect Fix for login validation logic: The system is showing an incorrect validation message even when entering a valid input. 13.6.0 Jan 5 - Unified Connection System
- Water leak and GC process changes
- Commercial Initiatives - Customer Experience
- Defect Fix for login validation logic: The system is showing an incorrect validation message even when entering a valid input. 13.5.0 12/23/2025 • New Feature: Consumption Comparison Graph
• Year-over-Year water consumption comparison
• 5 flexible time views: Yearly, Monthly, Quarterly, Daily, and Hourly
• Interactive spline area charts with tap-to-view details
• Consumption tracking in Units with billing amounts in OMR
• Real-time data sync from your water account 13.4.0 11/30/2025 New Features & Fixes
• Video support for customer service
• Faster tanker booking
• Quick overflow reporting
• Refund/transfer/payment issue section
• Guest pressure complaints
• UI & performance boosts
• TE request fix
• New Connection & Wastewater fixes
• My Tasks edit icon restored when switching from English to Arabic 13.3.0 11/26/2025 New Features & Fixes
• Video support for customer service
• Faster tanker booking
• Quick overflow reporting
• Refund/transfer/payment issue section
• Guest pressure complaints
• UI & performance boosts
• TE request fix
• New Connection & Wastewater fixes
• My Tasks edit icon restored when switching from English to Arabic 13.2.0 11/22/2025 Customer Feedback Modification 13.1.0 10/22/2025 Bug fixes, enhancements, and performance improvements 13.0.0 10/08/2025 Bug fixes, enhancements, and performance improvements 12.9.0 10/03/2025 Bug fixes, enhancements, and performance improvements 12.8.0 09/22/2025 Bug fixes, enhancements, and performance improvements 12.7.0 08/29/2025 • Change Ownership Service Request Enhancement:
SMS/Email notifications are now sent to the new owner with the final bill and status updates. A new payment task screen has been added, ensuring better transparency and improved customer experience.
• Service Fee Pop-up for New Connections:
A pop-up now shows a full fee breakdown (connection, multi/additional meter fees) before submission.
• General bug fixes and performance improvements. 12.6.0 08/03/2025 Minor enhancements and bug fixes. 12.5.0 07/28/2025 Minor enhancements and bug fixes. 12.4.0 07/20/2025 Minor enhancements and bug fixes. 12.3.0 07/15/2025
version 14.7.0
posted on 2026-10-02
Version History -Upgraded Flutter mobile networking packages to the latest compatible versions 14.7.0 1h ago -Added New Connection Installment amount enhancement in the Top Up.
-Fixed minor bugs and improved app stability.
-Improved overall performance and user experience. 14.6.0 Sep 22 * Prevented duplicate case creation in CCB & eService.
* Enhanced Current Meter Reading and Reading Date.
* Added validation for open Ownership & Tariff Change cases.
* Corrected Arabic terminology.
* Fixed MyAccount payment and top-up issues.
* Improved performance and resolved reported bugs. 14.5.0 Aug 19 -Google Maps cybersecurity enhancements.
-Resolved Payment Plan Request bugs.
-Fixed Top-Up bugs on the Dashboard.
-General bug fixes and performance improvements. 14.4.0 Aug 11 1. Enhanced Additional Connection with Prepaid & Postpaid selection.
2. Improved New Connection UI and removed Building Permit No. & Building Area fields.
3. Updated Advance Credit Phase 2 (tax invoice & error messages).
4. Enabled Prepaid Complaint Request.
5. Updated Outstanding Amount popup English and Arabic.
6. Removed Tenant option from Single Service Change Request. 14.3.0 Jul 28 - Advance Credit visibility for Prepaid customers on the Top Up page.
- Enhanced the Top Up invoice to -include Advance Credit details after successful payment.
- Resolved minor issues and improved overall application performance and stability. 14.2.0 Jul 18 -Cybersecurity enhancements and CAPTCHA improvements
-New Prepaid Additional Connection feature
-Change Tariff and ROP integration enhancements
-Payment support for Zero/Negative Balance accounts
-AQ & CSR dashboard improvements
-Bug fixes, performance, and stability enhancements 14.1.0 Jun 30 What’s New in 14.0.0
• Enhanced security & performance improvements
• Improved validations and workflows
• CAPTCHA & API protection enhancements
• Better payment flow experience
• UI/UX improvements across modules
• General bug fixes and stability updates 14.0.0 May 27 App Update – What’s New
- Launched Krookie Feature / Solution – Version 2.0 (Web & Mobile)
- Enhanced Change Service Type workflows and validations
- Fixed key module issues and improved data validations
- Improved Arabic & English messaging across modules
- Updated iOS app icon
- Strengthened Tariff Change tracking and audit visibility
- Introduced CSR task tracking report for better accountability
- Enhanced SLA tracking visibility across services
- Improved request workflows (high bill, contractor, complaints)
- General bug fixes and performance improvements 13.9.0 Apr 24 - Improved Change Ownership & Service Type workflows with enhanced validations
- Updated Oman Rial currency display across the application
- Strengthened security with CAPTCHA enhancements for guest users
- Fixed registration issues related to Civil ID and expiry date validation
- Resolved Arabic error message issues across multiple modules
- Enhanced Branch Portal performance and usability for call centre users
- Fixed corporate customer validation issues during login and registration
- Improved prepaid services, including minimum top-up and 365-day validation rules
- Addressed multiple data and dropdown issues in Branch Portal
- General bug fixes and performance improvements 13.8.0 Mar 31 - Corporate user registration with MOCI integration
- Enhanced commercial billing & prepaid services
- 25% installment “Pay Now” option
- Service activation after client approval
- Prepaid complaints improvements
- SLA email notifications (Phase 2)
- FileNet integration updates
- Enhanced contractor selection for sewage connections
- Fixed payment, data loading & lab test issues
- Real-time dashboard data & improved map accuracy
- Correct OMR currency display
- New location confirmation popup for NOC
- Mandatory account number validation for tickets
- Updated app icon (Ramadan) 13.7.0 Feb 16 - Unified Connection System
- Water leak and GC process changes
- Commercial Initiatives - Customer Experience
- Defect Fix for login validation logic: The system is showing an incorrect validation message even when entering a valid input. 13.6.0 Jan 5 - Unified Connection System
- Water leak and GC process changes
- Commercial Initiatives - Customer Experience
- Defect Fix for login validation logic: The system is showing an incorrect validation message even when entering a valid input. 13.5.0 12/23/2025 • New Feature: Consumption Comparison Graph
• Year-over-Year water consumption comparison
• 5 flexible time views: Yearly, Monthly, Quarterly, Daily, and Hourly
• Interactive spline area charts with tap-to-view details
• Consumption tracking in Units with billing amounts in OMR
• Real-time data sync from your water account 13.4.0 11/30/2025 New Features & Fixes
• Video support for customer service
• Faster tanker booking
• Quick overflow reporting
• Refund/transfer/payment issue section
• Guest pressure complaints
• UI & performance boosts
• TE request fix
• New Connection & Wastewater fixes
• My Tasks edit icon restored when switching from English to Arabic 13.3.0 11/26/2025 New Features & Fixes
• Video support for customer service
• Faster tanker booking
• Quick overflow reporting
• Refund/transfer/payment issue section
• Guest pressure complaints
• UI & performance boosts
• TE request fix
• New Connection & Wastewater fixes
• My Tasks edit icon restored when switching from English to Arabic 13.2.0 11/22/2025 Customer Feedback Modification 13.1.0 10/22/2025 Bug fixes, enhancements, and performance improvements 13.0.0 10/08/2025 Bug fixes, enhancements, and performance improvements 12.9.0 10/03/2025 Bug fixes, enhancements, and performance improvements 12.8.0 09/22/2025 Bug fixes, enhancements, and performance improvements 12.7.0 08/29/2025 • Change Ownership Service Request Enhancement:
SMS/Email notifications are now sent to the new owner with the final bill and status updates. A new payment task screen has been added, ensuring better transparency and improved customer experience.
• Service Fee Pop-up for New Connections:
A pop-up now shows a full fee breakdown (connection, multi/additional meter fees) before submission.
• General bug fixes and performance improvements. 12.6.0 08/03/2025 Minor enhancements and bug fixes. 12.5.0 07/28/2025 Minor enhancements and bug fixes. 12.4.0 07/20/2025 Minor enhancements and bug fixes. 12.3.0 07/15/2025
version 14.6.0
posted on 2026-09-25
Version History -Added New Connection Installment amount enhancement in the Top Up.
-Fixed minor bugs and improved app stability.
-Improved overall performance and user experience. 14.6.0 2d ago * Prevented duplicate case creation in CCB & eService.
* Enhanced Current Meter Reading and Reading Date.
* Added validation for open Ownership & Tariff Change cases.
* Corrected Arabic terminology.
* Fixed MyAccount payment and top-up issues.
* Improved performance and resolved reported bugs. 14.5.0 Aug 19 -Google Maps cybersecurity enhancements.
-Resolved Payment Plan Request bugs.
-Fixed Top-Up bugs on the Dashboard.
-General bug fixes and performance improvements. 14.4.0 Aug 11 1. Enhanced Additional Connection with Prepaid & Postpaid selection.
2. Improved New Connection UI and removed Building Permit No. & Building Area fields.
3. Updated Advance Credit Phase 2 (tax invoice & error messages).
4. Enabled Prepaid Complaint Request.
5. Updated Outstanding Amount popup English and Arabic.
6. Removed Tenant option from Single Service Change Request. 14.3.0 Jul 28 - Advance Credit visibility for Prepaid customers on the Top Up page.
- Enhanced the Top Up invoice to -include Advance Credit details after successful payment.
- Resolved minor issues and improved overall application performance and stability. 14.2.0 Jul 18 -Cybersecurity enhancements and CAPTCHA improvements
-New Prepaid Additional Connection feature
-Change Tariff and ROP integration enhancements
-Payment support for Zero/Negative Balance accounts
-AQ & CSR dashboard improvements
-Bug fixes, performance, and stability enhancements 14.1.0 Jun 30 What’s New in 14.0.0
• Enhanced security & performance improvements
• Improved validations and workflows
• CAPTCHA & API protection enhancements
• Better payment flow experience
• UI/UX improvements across modules
• General bug fixes and stability updates 14.0.0 May 27 App Update – What’s New
- Launched Krookie Feature / Solution – Version 2.0 (Web & Mobile)
- Enhanced Change Service Type workflows and validations
- Fixed key module issues and improved data validations
- Improved Arabic & English messaging across modules
- Updated iOS app icon
- Strengthened Tariff Change tracking and audit visibility
- Introduced CSR task tracking report for better accountability
- Enhanced SLA tracking visibility across services
- Improved request workflows (high bill, contractor, complaints)
- General bug fixes and performance improvements 13.9.0 Apr 24 - Improved Change Ownership & Service Type workflows with enhanced validations
- Updated Oman Rial currency display across the application
- Strengthened security with CAPTCHA enhancements for guest users
- Fixed registration issues related to Civil ID and expiry date validation
- Resolved Arabic error message issues across multiple modules
- Enhanced Branch Portal performance and usability for call centre users
- Fixed corporate customer validation issues during login and registration
- Improved prepaid services, including minimum top-up and 365-day validation rules
- Addressed multiple data and dropdown issues in Branch Portal
- General bug fixes and performance improvements 13.8.0 Mar 31 - Corporate user registration with MOCI integration
- Enhanced commercial billing & prepaid services
- 25% installment “Pay Now” option
- Service activation after client approval
- Prepaid complaints improvements
- SLA email notifications (Phase 2)
- FileNet integration updates
- Enhanced contractor selection for sewage connections
- Fixed payment, data loading & lab test issues
- Real-time dashboard data & improved map accuracy
- Correct OMR currency display
- New location confirmation popup for NOC
- Mandatory account number validation for tickets
- Updated app icon (Ramadan) 13.7.0 Feb 16 - Unified Connection System
- Water leak and GC process changes
- Commercial Initiatives - Customer Experience
- Defect Fix for login validation logic: The system is showing an incorrect validation message even when entering a valid input. 13.6.0 Jan 5 - Unified Connection System
- Water leak and GC process changes
- Commercial Initiatives - Customer Experience
- Defect Fix for login validation logic: The system is showing an incorrect validation message even when entering a valid input. 13.5.0 12/23/2025 • New Feature: Consumption Comparison Graph
• Year-over-Year water consumption comparison
• 5 flexible time views: Yearly, Monthly, Quarterly, Daily, and Hourly
• Interactive spline area charts with tap-to-view details
• Consumption tracking in Units with billing amounts in OMR
• Real-time data sync from your water account 13.4.0 11/30/2025 New Features & Fixes
• Video support for customer service
• Faster tanker booking
• Quick overflow reporting
• Refund/transfer/payment issue section
• Guest pressure complaints
• UI & performance boosts
• TE request fix
• New Connection & Wastewater fixes
• My Tasks edit icon restored when switching from English to Arabic 13.3.0 11/26/2025 New Features & Fixes
• Video support for customer service
• Faster tanker booking
• Quick overflow reporting
• Refund/transfer/payment issue section
• Guest pressure complaints
• UI & performance boosts
• TE request fix
• New Connection & Wastewater fixes
• My Tasks edit icon restored when switching from English to Arabic 13.2.0 11/22/2025 Customer Feedback Modification 13.1.0 10/22/2025 Bug fixes, enhancements, and performance improvements 13.0.0 10/08/2025 Bug fixes, enhancements, and performance improvements 12.9.0 10/03/2025 Bug fixes, enhancements, and performance improvements 12.8.0 09/22/2025 Bug fixes, enhancements, and performance improvements 12.7.0 08/29/2025 • Change Ownership Service Request Enhancement:
SMS/Email notifications are now sent to the new owner with the final bill and status updates. A new payment task screen has been added, ensuring better transparency and improved customer experience.
• Service Fee Pop-up for New Connections:
A pop-up now shows a full fee breakdown (connection, multi/additional meter fees) before submission.
• General bug fixes and performance improvements. 12.6.0 08/03/2025 Minor enhancements and bug fixes. 12.5.0 07/28/2025 Minor enhancements and bug fixes. 12.4.0 07/20/2025 Minor enhancements and bug fixes. 12.3.0 07/15/2025 Minor enhancements and bug fixes. 12.2.0 07/14/2025
version 14.5.0
posted on 2026-09-18
Version History * Prevented duplicate case creation in CCB & eService.
* Enhanced Current Meter Reading and Reading Date.
* Added validation for open Ownership & Tariff Change cases.
* Corrected Arabic terminology.
* Fixed MyAccount payment and top-up issues.
* Improved performance and resolved reported bugs. 14.5.0 Aug 19 -Google Maps cybersecurity enhancements.
-Resolved Payment Plan Request bugs.
-Fixed Top-Up bugs on the Dashboard.
-General bug fixes and performance improvements. 14.4.0 Aug 11 1. Enhanced Additional Connection with Prepaid & Postpaid selection.
2. Improved New Connection UI and removed Building Permit No. & Building Area fields.
3. Updated Advance Credit Phase 2 (tax invoice & error messages).
4. Enabled Prepaid Complaint Request.
5. Updated Outstanding Amount popup English and Arabic.
6. Removed Tenant option from Single Service Change Request. 14.3.0 Jul 28 - Advance Credit visibility for Prepaid customers on the Top Up page.
- Enhanced the Top Up invoice to -include Advance Credit details after successful payment.
- Resolved minor issues and improved overall application performance and stability. 14.2.0 Jul 18 -Cybersecurity enhancements and CAPTCHA improvements
-New Prepaid Additional Connection feature
-Change Tariff and ROP integration enhancements
-Payment support for Zero/Negative Balance accounts
-AQ & CSR dashboard improvements
-Bug fixes, performance, and stability enhancements 14.1.0 Jun 30 What’s New in 14.0.0
• Enhanced security & performance improvements
• Improved validations and workflows
• CAPTCHA & API protection enhancements
• Better payment flow experience
• UI/UX improvements across modules
• General bug fixes and stability updates 14.0.0 May 27 App Update – What’s New
- Launched Krookie Feature / Solution – Version 2.0 (Web & Mobile)
- Enhanced Change Service Type workflows and validations
- Fixed key module issues and improved data validations
- Improved Arabic & English messaging across modules
- Updated iOS app icon
- Strengthened Tariff Change tracking and audit visibility
- Introduced CSR task tracking report for better accountability
- Enhanced SLA tracking visibility across services
- Improved request workflows (high bill, contractor, complaints)
- General bug fixes and performance improvements 13.9.0 Apr 24 - Improved Change Ownership & Service Type workflows with enhanced validations
- Updated Oman Rial currency display across the application
- Strengthened security with CAPTCHA enhancements for guest users
- Fixed registration issues related to Civil ID and expiry date validation
- Resolved Arabic error message issues across multiple modules
- Enhanced Branch Portal performance and usability for call centre users
- Fixed corporate customer validation issues during login and registration
- Improved prepaid services, including minimum top-up and 365-day validation rules
- Addressed multiple data and dropdown issues in Branch Portal
- General bug fixes and performance improvements 13.8.0 Mar 31 - Corporate user registration with MOCI integration
- Enhanced commercial billing & prepaid services
- 25% installment “Pay Now” option
- Service activation after client approval
- Prepaid complaints improvements
- SLA email notifications (Phase 2)
- FileNet integration updates
- Enhanced contractor selection for sewage connections
- Fixed payment, data loading & lab test issues
- Real-time dashboard data & improved map accuracy
- Correct OMR currency display
- New location confirmation popup for NOC
- Mandatory account number validation for tickets
- Updated app icon (Ramadan) 13.7.0 Feb 16 - Unified Connection System
- Water leak and GC process changes
- Commercial Initiatives - Customer Experience
- Defect Fix for login validation logic: The system is showing an incorrect validation message even when entering a valid input. 13.6.0 Jan 5 - Unified Connection System
- Water leak and GC process changes
- Commercial Initiatives - Customer Experience
- Defect Fix for login validation logic: The system is showing an incorrect validation message even when entering a valid input. 13.5.0 12/23/2025 • New Feature: Consumption Comparison Graph
• Year-over-Year water consumption comparison
• 5 flexible time views: Yearly, Monthly, Quarterly, Daily, and Hourly
• Interactive spline area charts with tap-to-view details
• Consumption tracking in Units with billing amounts in OMR
• Real-time data sync from your water account 13.4.0 11/30/2025 New Features & Fixes
• Video support for customer service
• Faster tanker booking
• Quick overflow reporting
• Refund/transfer/payment issue section
• Guest pressure complaints
• UI & performance boosts
• TE request fix
• New Connection & Wastewater fixes
• My Tasks edit icon restored when switching from English to Arabic 13.3.0 11/26/2025 New Features & Fixes
• Video support for customer service
• Faster tanker booking
• Quick overflow reporting
• Refund/transfer/payment issue section
• Guest pressure complaints
• UI & performance boosts
• TE request fix
• New Connection & Wastewater fixes
• My Tasks edit icon restored when switching from English to Arabic 13.2.0 11/22/2025 Customer Feedback Modification 13.1.0 10/22/2025 Bug fixes, enhancements, and performance improvements 13.0.0 10/08/2025 Bug fixes, enhancements, and performance improvements 12.9.0 10/03/2025 Bug fixes, enhancements, and performance improvements 12.8.0 09/22/2025 Bug fixes, enhancements, and performance improvements 12.7.0 08/29/2025 • Change Ownership Service Request Enhancement:
SMS/Email notifications are now sent to the new owner with the final bill and status updates. A new payment task screen has been added, ensuring better transparency and improved customer experience.
• Service Fee Pop-up for New Connections:
A pop-up now shows a full fee breakdown (connection, multi/additional meter fees) before submission.
• General bug fixes and performance improvements. 12.6.0 08/03/2025 Minor enhancements and bug fixes. 12.5.0 07/28/2025 Minor enhancements and bug fixes. 12.4.0 07/20/2025 Minor enhancements and bug fixes. 12.3.0 07/15/2025 Minor enhancements and bug fixes. 12.2.0 07/14/2025 Minor enhancements and bug fixes. 12.1.0 07/07/2025
version 14.5.0
posted on 2026-08-22
Version History * Prevented duplicate case creation in CCB & eService.
* Enhanced Current Meter Reading and Reading Date.
* Added validation for open Ownership & Tariff Change cases.
* Corrected Arabic terminology.
* Fixed MyAccount payment and top-up issues.
* Improved performance and resolved reported bugs. 14.5.0 2d ago -Google Maps cybersecurity enhancements.
-Resolved Payment Plan Request bugs.
-Fixed Top-Up bugs on the Dashboard.
-General bug fixes and performance improvements. 14.4.0 Aug 11 1. Enhanced Additional Connection with Prepaid & Postpaid selection.
2. Improved New Connection UI and removed Building Permit No. & Building Area fields.
3. Updated Advance Credit Phase 2 (tax invoice & error messages).
4. Enabled Prepaid Complaint Request.
5. Updated Outstanding Amount popup English and Arabic.
6. Removed Tenant option from Single Service Change Request. 14.3.0 Jul 28 - Advance Credit visibility for Prepaid customers on the Top Up page.
- Enhanced the Top Up invoice to -include Advance Credit details after successful payment.
- Resolved minor issues and improved overall application performance and stability. 14.2.0 Jul 18 -Cybersecurity enhancements and CAPTCHA improvements
-New Prepaid Additional Connection feature
-Change Tariff and ROP integration enhancements
-Payment support for Zero/Negative Balance accounts
-AQ & CSR dashboard improvements
-Bug fixes, performance, and stability enhancements 14.1.0 Jun 30 What’s New in 14.0.0
• Enhanced security & performance improvements
• Improved validations and workflows
• CAPTCHA & API protection enhancements
• Better payment flow experience
• UI/UX improvements across modules
• General bug fixes and stability updates 14.0.0 May 27 App Update – What’s New
- Launched Krookie Feature / Solution – Version 2.0 (Web & Mobile)
- Enhanced Change Service Type workflows and validations
- Fixed key module issues and improved data validations
- Improved Arabic & English messaging across modules
- Updated iOS app icon
- Strengthened Tariff Change tracking and audit visibility
- Introduced CSR task tracking report for better accountability
- Enhanced SLA tracking visibility across services
- Improved request workflows (high bill, contractor, complaints)
- General bug fixes and performance improvements 13.9.0 Apr 24 - Improved Change Ownership & Service Type workflows with enhanced validations
- Updated Oman Rial currency display across the application
- Strengthened security with CAPTCHA enhancements for guest users
- Fixed registration issues related to Civil ID and expiry date validation
- Resolved Arabic error message issues across multiple modules
- Enhanced Branch Portal performance and usability for call centre users
- Fixed corporate customer validation issues during login and registration
- Improved prepaid services, including minimum top-up and 365-day validation rules
- Addressed multiple data and dropdown issues in Branch Portal
- General bug fixes and performance improvements 13.8.0 Mar 31 - Corporate user registration with MOCI integration
- Enhanced commercial billing & prepaid services
- 25% installment “Pay Now” option
- Service activation after client approval
- Prepaid complaints improvements
- SLA email notifications (Phase 2)
- FileNet integration updates
- Enhanced contractor selection for sewage connections
- Fixed payment, data loading & lab test issues
- Real-time dashboard data & improved map accuracy
- Correct OMR currency display
- New location confirmation popup for NOC
- Mandatory account number validation for tickets
- Updated app icon (Ramadan) 13.7.0 Feb 16 - Unified Connection System
- Water leak and GC process changes
- Commercial Initiatives - Customer Experience
- Defect Fix for login validation logic: The system is showing an incorrect validation message even when entering a valid input. 13.6.0 Jan 5 - Unified Connection System
- Water leak and GC process changes
- Commercial Initiatives - Customer Experience
- Defect Fix for login validation logic: The system is showing an incorrect validation message even when entering a valid input. 13.5.0 12/23/2025 • New Feature: Consumption Comparison Graph
• Year-over-Year water consumption comparison
• 5 flexible time views: Yearly, Monthly, Quarterly, Daily, and Hourly
• Interactive spline area charts with tap-to-view details
• Consumption tracking in Units with billing amounts in OMR
• Real-time data sync from your water account 13.4.0 11/30/2025 New Features & Fixes
• Video support for customer service
• Faster tanker booking
• Quick overflow reporting
• Refund/transfer/payment issue section
• Guest pressure complaints
• UI & performance boosts
• TE request fix
• New Connection & Wastewater fixes
• My Tasks edit icon restored when switching from English to Arabic 13.3.0 11/26/2025 New Features & Fixes
• Video support for customer service
• Faster tanker booking
• Quick overflow reporting
• Refund/transfer/payment issue section
• Guest pressure complaints
• UI & performance boosts
• TE request fix
• New Connection & Wastewater fixes
• My Tasks edit icon restored when switching from English to Arabic 13.2.0 11/22/2025 Customer Feedback Modification 13.1.0 10/22/2025 Bug fixes, enhancements, and performance improvements 13.0.0 10/08/2025 Bug fixes, enhancements, and performance improvements 12.9.0 10/03/2025 Bug fixes, enhancements, and performance improvements 12.8.0 09/22/2025 Bug fixes, enhancements, and performance improvements 12.7.0 08/29/2025 • Change Ownership Service Request Enhancement:
SMS/Email notifications are now sent to the new owner with the final bill and status updates. A new payment task screen has been added, ensuring better transparency and improved customer experience.
• Service Fee Pop-up for New Connections:
A pop-up now shows a full fee breakdown (connection, multi/additional meter fees) before submission.
• General bug fixes and performance improvements. 12.6.0 08/03/2025 Minor enhancements and bug fixes. 12.5.0 07/28/2025 Minor enhancements and bug fixes. 12.4.0 07/20/2025 Minor enhancements and bug fixes. 12.3.0 07/15/2025 Minor enhancements and bug fixes. 12.2.0 07/14/2025 Minor enhancements and bug fixes. 12.1.0 07/07/2025
version 14.2.0
posted on 2026-07-26
Version History - Advance Credit visibility for Prepaid customers on the Top Up page.
- Enhanced the Top Up invoice to -include Advance Credit details after successful payment.
- Resolved minor issues and improved overall application performance and stability. 14.2.0 Jul 18 -Cybersecurity enhancements and CAPTCHA improvements
-New Prepaid Additional Connection feature
-Change Tariff and ROP integration enhancements
-Payment support for Zero/Negative Balance accounts
-AQ & CSR dashboard improvements
-Bug fixes, performance, and stability enhancements 14.1.0 Jun 30 What’s New in 14.0.0
• Enhanced security & performance improvements
• Improved validations and workflows
• CAPTCHA & API protection enhancements
• Better payment flow experience
• UI/UX improvements across modules
• General bug fixes and stability updates 14.0.0 May 27 App Update – What’s New
- Launched Krookie Feature / Solution – Version 2.0 (Web & Mobile)
- Enhanced Change Service Type workflows and validations
- Fixed key module issues and improved data validations
- Improved Arabic & English messaging across modules
- Updated iOS app icon
- Strengthened Tariff Change tracking and audit visibility
- Introduced CSR task tracking report for better accountability
- Enhanced SLA tracking visibility across services
- Improved request workflows (high bill, contractor, complaints)
- General bug fixes and performance improvements 13.9.0 Apr 24 - Improved Change Ownership & Service Type workflows with enhanced validations
- Updated Oman Rial currency display across the application
- Strengthened security with CAPTCHA enhancements for guest users
- Fixed registration issues related to Civil ID and expiry date validation
- Resolved Arabic error message issues across multiple modules
- Enhanced Branch Portal performance and usability for call centre users
- Fixed corporate customer validation issues during login and registration
- Improved prepaid services, including minimum top-up and 365-day validation rules
- Addressed multiple data and dropdown issues in Branch Portal
- General bug fixes and performance improvements 13.8.0 Mar 31 - Corporate user registration with MOCI integration
- Enhanced commercial billing & prepaid services
- 25% installment “Pay Now” option
- Service activation after client approval
- Prepaid complaints improvements
- SLA email notifications (Phase 2)
- FileNet integration updates
- Enhanced contractor selection for sewage connections
- Fixed payment, data loading & lab test issues
- Real-time dashboard data & improved map accuracy
- Correct OMR currency display
- New location confirmation popup for NOC
- Mandatory account number validation for tickets
- Updated app icon (Ramadan) 13.7.0 Feb 16 - Unified Connection System
- Water leak and GC process changes
- Commercial Initiatives - Customer Experience
- Defect Fix for login validation logic: The system is showing an incorrect validation message even when entering a valid input. 13.6.0 Jan 5 - Unified Connection System
- Water leak and GC process changes
- Commercial Initiatives - Customer Experience
- Defect Fix for login validation logic: The system is showing an incorrect validation message even when entering a valid input. 13.5.0 12/23/2025 • New Feature: Consumption Comparison Graph
• Year-over-Year water consumption comparison
• 5 flexible time views: Yearly, Monthly, Quarterly, Daily, and Hourly
• Interactive spline area charts with tap-to-view details
• Consumption tracking in Units with billing amounts in OMR
• Real-time data sync from your water account 13.4.0 11/30/2025 New Features & Fixes
• Video support for customer service
• Faster tanker booking
• Quick overflow reporting
• Refund/transfer/payment issue section
• Guest pressure complaints
• UI & performance boosts
• TE request fix
• New Connection & Wastewater fixes
• My Tasks edit icon restored when switching from English to Arabic 13.3.0 11/26/2025 New Features & Fixes
• Video support for customer service
• Faster tanker booking
• Quick overflow reporting
• Refund/transfer/payment issue section
• Guest pressure complaints
• UI & performance boosts
• TE request fix
• New Connection & Wastewater fixes
• My Tasks edit icon restored when switching from English to Arabic 13.2.0 11/22/2025 Customer Feedback Modification 13.1.0 10/22/2025 Bug fixes, enhancements, and performance improvements 13.0.0 10/08/2025 Bug fixes, enhancements, and performance improvements 12.9.0 10/03/2025 Bug fixes, enhancements, and performance improvements 12.8.0 09/22/2025 Bug fixes, enhancements, and performance improvements 12.7.0 08/29/2025 • Change Ownership Service Request Enhancement:
SMS/Email notifications are now sent to the new owner with the final bill and status updates. A new payment task screen has been added, ensuring better transparency and improved customer experience.
• Service Fee Pop-up for New Connections:
A pop-up now shows a full fee breakdown (connection, multi/additional meter fees) before submission.
• General bug fixes and performance improvements. 12.6.0 08/03/2025 Minor enhancements and bug fixes. 12.5.0 07/28/2025 Minor enhancements and bug fixes. 12.4.0 07/20/2025 Minor enhancements and bug fixes. 12.3.0 07/15/2025 Minor enhancements and bug fixes. 12.2.0 07/14/2025 Minor enhancements and bug fixes. 12.1.0 07/07/2025 Minor enhancements and bug fixes. 12.0.0 06/28/2025 Minor enhancements and bug fixes. 11.20.0 06/22/2025 Minor enhancements and bug fixes. 11.19.0 06/14/2025
version 14.1.0
posted on 2026-07-14
Version History -Cybersecurity enhancements and CAPTCHA improvements
-New Prepaid Additional Connection feature
-Change Tariff and ROP integration enhancements
-Payment support for Zero/Negative Balance accounts
-AQ & CSR dashboard improvements
-Bug fixes, performance, and stability enhancements 14.1.0 Jun 30 What’s New in 14.0.0
• Enhanced security & performance improvements
• Improved validations and workflows
• CAPTCHA & API protection enhancements
• Better payment flow experience
• UI/UX improvements across modules
• General bug fixes and stability updates 14.0.0 May 27 App Update – What’s New
- Launched Krookie Feature / Solution – Version 2.0 (Web & Mobile)
- Enhanced Change Service Type workflows and validations
- Fixed key module issues and improved data validations
- Improved Arabic & English messaging across modules
- Updated iOS app icon
- Strengthened Tariff Change tracking and audit visibility
- Introduced CSR task tracking report for better accountability
- Enhanced SLA tracking visibility across services
- Improved request workflows (high bill, contractor, complaints)
- General bug fixes and performance improvements 13.9.0 Apr 24 - Improved Change Ownership & Service Type workflows with enhanced validations
- Updated Oman Rial currency display across the application
- Strengthened security with CAPTCHA enhancements for guest users
- Fixed registration issues related to Civil ID and expiry date validation
- Resolved Arabic error message issues across multiple modules
- Enhanced Branch Portal performance and usability for call centre users
- Fixed corporate customer validation issues during login and registration
- Improved prepaid services, including minimum top-up and 365-day validation rules
- Addressed multiple data and dropdown issues in Branch Portal
- General bug fixes and performance improvements 13.8.0 Mar 31 - Corporate user registration with MOCI integration
- Enhanced commercial billing & prepaid services
- 25% installment “Pay Now” option
- Service activation after client approval
- Prepaid complaints improvements
- SLA email notifications (Phase 2)
- FileNet integration updates
- Enhanced contractor selection for sewage connections
- Fixed payment, data loading & lab test issues
- Real-time dashboard data & improved map accuracy
- Correct OMR currency display
- New location confirmation popup for NOC
- Mandatory account number validation for tickets
- Updated app icon (Ramadan) 13.7.0 Feb 16 - Unified Connection System
- Water leak and GC process changes
- Commercial Initiatives - Customer Experience
- Defect Fix for login validation logic: The system is showing an incorrect validation message even when entering a valid input. 13.6.0 Jan 5 - Unified Connection System
- Water leak and GC process changes
- Commercial Initiatives - Customer Experience
- Defect Fix for login validation logic: The system is showing an incorrect validation message even when entering a valid input. 13.5.0 12/23/2025 • New Feature: Consumption Comparison Graph
• Year-over-Year water consumption comparison
• 5 flexible time views: Yearly, Monthly, Quarterly, Daily, and Hourly
• Interactive spline area charts with tap-to-view details
• Consumption tracking in Units with billing amounts in OMR
• Real-time data sync from your water account 13.4.0 11/30/2025 New Features & Fixes
• Video support for customer service
• Faster tanker booking
• Quick overflow reporting
• Refund/transfer/payment issue section
• Guest pressure complaints
• UI & performance boosts
• TE request fix
• New Connection & Wastewater fixes
• My Tasks edit icon restored when switching from English to Arabic 13.3.0 11/26/2025 New Features & Fixes
• Video support for customer service
• Faster tanker booking
• Quick overflow reporting
• Refund/transfer/payment issue section
• Guest pressure complaints
• UI & performance boosts
• TE request fix
• New Connection & Wastewater fixes
• My Tasks edit icon restored when switching from English to Arabic 13.2.0 11/22/2025 Customer Feedback Modification 13.1.0 10/22/2025 Bug fixes, enhancements, and performance improvements 13.0.0 10/08/2025 Bug fixes, enhancements, and performance improvements 12.9.0 10/03/2025 Bug fixes, enhancements, and performance improvements 12.8.0 09/22/2025 Bug fixes, enhancements, and performance improvements 12.7.0 08/29/2025 • Change Ownership Service Request Enhancement:
SMS/Email notifications are now sent to the new owner with the final bill and status updates. A new payment task screen has been added, ensuring better transparency and improved customer experience.
• Service Fee Pop-up for New Connections:
A pop-up now shows a full fee breakdown (connection, multi/additional meter fees) before submission.
• General bug fixes and performance improvements. 12.6.0 08/03/2025 Minor enhancements and bug fixes. 12.5.0 07/28/2025 Minor enhancements and bug fixes. 12.4.0 07/20/2025 Minor enhancements and bug fixes. 12.3.0 07/15/2025 Minor enhancements and bug fixes. 12.2.0 07/14/2025 Minor enhancements and bug fixes. 12.1.0 07/07/2025 Minor enhancements and bug fixes. 12.0.0 06/28/2025 Minor enhancements and bug fixes. 11.20.0 06/22/2025 Minor enhancements and bug fixes. 11.19.0 06/14/2025 Minor enhancements and bug fixes. 11.18.0 06/12/2025
version 14.0.0
posted on 2026-06-30
Version History What’s New in 14.0.0
• Enhanced security & performance improvements
• Improved validations and workflows
• CAPTCHA & API protection enhancements
• Better payment flow experience
• UI/UX improvements across modules
• General bug fixes and stability updates 14.0.0 May 27 App Update – What’s New
- Launched Krookie Feature / Solution – Version 2.0 (Web & Mobile)
- Enhanced Change Service Type workflows and validations
- Fixed key module issues and improved data validations
- Improved Arabic & English messaging across modules
- Updated iOS app icon
- Strengthened Tariff Change tracking and audit visibility
- Introduced CSR task tracking report for better accountability
- Enhanced SLA tracking visibility across services
- Improved request workflows (high bill, contractor, complaints)
- General bug fixes and performance improvements 13.9.0 Apr 24 - Improved Change Ownership & Service Type workflows with enhanced validations
- Updated Oman Rial currency display across the application
- Strengthened security with CAPTCHA enhancements for guest users
- Fixed registration issues related to Civil ID and expiry date validation
- Resolved Arabic error message issues across multiple modules
- Enhanced Branch Portal performance and usability for call centre users
- Fixed corporate customer validation issues during login and registration
- Improved prepaid services, including minimum top-up and 365-day validation rules
- Addressed multiple data and dropdown issues in Branch Portal
- General bug fixes and performance improvements 13.8.0 Mar 31 - Corporate user registration with MOCI integration
- Enhanced commercial billing & prepaid services
- 25% installment “Pay Now” option
- Service activation after client approval
- Prepaid complaints improvements
- SLA email notifications (Phase 2)
- FileNet integration updates
- Enhanced contractor selection for sewage connections
- Fixed payment, data loading & lab test issues
- Real-time dashboard data & improved map accuracy
- Correct OMR currency display
- New location confirmation popup for NOC
- Mandatory account number validation for tickets
- Updated app icon (Ramadan) 13.7.0 Feb 16 - Unified Connection System
- Water leak and GC process changes
- Commercial Initiatives - Customer Experience
- Defect Fix for login validation logic: The system is showing an incorrect validation message even when entering a valid input. 13.6.0 Jan 5 - Unified Connection System
- Water leak and GC process changes
- Commercial Initiatives - Customer Experience
- Defect Fix for login validation logic: The system is showing an incorrect validation message even when entering a valid input. 13.5.0 12/23/2025 • New Feature: Consumption Comparison Graph
• Year-over-Year water consumption comparison
• 5 flexible time views: Yearly, Monthly, Quarterly, Daily, and Hourly
• Interactive spline area charts with tap-to-view details
• Consumption tracking in Units with billing amounts in OMR
• Real-time data sync from your water account 13.4.0 11/30/2025 New Features & Fixes
• Video support for customer service
• Faster tanker booking
• Quick overflow reporting
• Refund/transfer/payment issue section
• Guest pressure complaints
• UI & performance boosts
• TE request fix
• New Connection & Wastewater fixes
• My Tasks edit icon restored when switching from English to Arabic 13.3.0 11/26/2025 New Features & Fixes
• Video support for customer service
• Faster tanker booking
• Quick overflow reporting
• Refund/transfer/payment issue section
• Guest pressure complaints
• UI & performance boosts
• TE request fix
• New Connection & Wastewater fixes
• My Tasks edit icon restored when switching from English to Arabic 13.2.0 11/22/2025 Customer Feedback Modification 13.1.0 10/22/2025 Bug fixes, enhancements, and performance improvements 13.0.0 10/08/2025 Bug fixes, enhancements, and performance improvements 12.9.0 10/03/2025 Bug fixes, enhancements, and performance improvements 12.8.0 09/22/2025 Bug fixes, enhancements, and performance improvements 12.7.0 08/29/2025 • Change Ownership Service Request Enhancement:
SMS/Email notifications are now sent to the new owner with the final bill and status updates. A new payment task screen has been added, ensuring better transparency and improved customer experience.
• Service Fee Pop-up for New Connections:
A pop-up now shows a full fee breakdown (connection, multi/additional meter fees) before submission.
• General bug fixes and performance improvements. 12.6.0 08/03/2025 Minor enhancements and bug fixes. 12.5.0 07/28/2025 Minor enhancements and bug fixes. 12.4.0 07/20/2025 Minor enhancements and bug fixes. 12.3.0 07/15/2025 Minor enhancements and bug fixes. 12.2.0 07/14/2025 Minor enhancements and bug fixes. 12.1.0 07/07/2025 Minor enhancements and bug fixes. 12.0.0 06/28/2025 Minor enhancements and bug fixes. 11.20.0 06/22/2025 Minor enhancements and bug fixes. 11.19.0 06/14/2025 Minor enhancements and bug fixes. 11.18.0 06/12/2025 Minor enhancements and bug fixes. 11.16.0 06/07/2025
version 14.0.0
posted on 2026-06-03
Version History What’s New in 14.0.0
• Enhanced security & performance improvements
• Improved validations and workflows
• CAPTCHA & API protection enhancements
• Better payment flow experience
• UI/UX improvements across modules
• General bug fixes and stability updates 14.0.0 6d ago App Update – What’s New
- Launched Krookie Feature / Solution – Version 2.0 (Web & Mobile)
- Enhanced Change Service Type workflows and validations
- Fixed key module issues and improved data validations
- Improved Arabic & English messaging across modules
- Updated iOS app icon
- Strengthened Tariff Change tracking and audit visibility
- Introduced CSR task tracking report for better accountability
- Enhanced SLA tracking visibility across services
- Improved request workflows (high bill, contractor, complaints)
- General bug fixes and performance improvements 13.9.0 Apr 24 - Improved Change Ownership & Service Type workflows with enhanced validations
- Updated Oman Rial currency display across the application
- Strengthened security with CAPTCHA enhancements for guest users
- Fixed registration issues related to Civil ID and expiry date validation
- Resolved Arabic error message issues across multiple modules
- Enhanced Branch Portal performance and usability for call centre users
- Fixed corporate customer validation issues during login and registration
- Improved prepaid services, including minimum top-up and 365-day validation rules
- Addressed multiple data and dropdown issues in Branch Portal
- General bug fixes and performance improvements 13.8.0 Mar 31 - Corporate user registration with MOCI integration
- Enhanced commercial billing & prepaid services
- 25% installment “Pay Now” option
- Service activation after client approval
- Prepaid complaints improvements
- SLA email notifications (Phase 2)
- FileNet integration updates
- Enhanced contractor selection for sewage connections
- Fixed payment, data loading & lab test issues
- Real-time dashboard data & improved map accuracy
- Correct OMR currency display
- New location confirmation popup for NOC
- Mandatory account number validation for tickets
- Updated app icon (Ramadan) 13.7.0 Feb 16 - Unified Connection System
- Water leak and GC process changes
- Commercial Initiatives - Customer Experience
- Defect Fix for login validation logic: The system is showing an incorrect validation message even when entering a valid input. 13.6.0 Jan 5 - Unified Connection System
- Water leak and GC process changes
- Commercial Initiatives - Customer Experience
- Defect Fix for login validation logic: The system is showing an incorrect validation message even when entering a valid input. 13.5.0 12/23/2025 • New Feature: Consumption Comparison Graph
• Year-over-Year water consumption comparison
• 5 flexible time views: Yearly, Monthly, Quarterly, Daily, and Hourly
• Interactive spline area charts with tap-to-view details
• Consumption tracking in Units with billing amounts in OMR
• Real-time data sync from your water account 13.4.0 11/30/2025 New Features & Fixes
• Video support for customer service
• Faster tanker booking
• Quick overflow reporting
• Refund/transfer/payment issue section
• Guest pressure complaints
• UI & performance boosts
• TE request fix
• New Connection & Wastewater fixes
• My Tasks edit icon restored when switching from English to Arabic 13.3.0 11/26/2025 New Features & Fixes
• Video support for customer service
• Faster tanker booking
• Quick overflow reporting
• Refund/transfer/payment issue section
• Guest pressure complaints
• UI & performance boosts
• TE request fix
• New Connection & Wastewater fixes
• My Tasks edit icon restored when switching from English to Arabic 13.2.0 11/22/2025 Customer Feedback Modification 13.1.0 10/22/2025 Bug fixes, enhancements, and performance improvements 13.0.0 10/08/2025 Bug fixes, enhancements, and performance improvements 12.9.0 10/03/2025 Bug fixes, enhancements, and performance improvements 12.8.0 09/22/2025 Bug fixes, enhancements, and performance improvements 12.7.0 08/29/2025 • Change Ownership Service Request Enhancement:
SMS/Email notifications are now sent to the new owner with the final bill and status updates. A new payment task screen has been added, ensuring better transparency and improved customer experience.
• Service Fee Pop-up for New Connections:
A pop-up now shows a full fee breakdown (connection, multi/additional meter fees) before submission.
• General bug fixes and performance improvements. 12.6.0 08/03/2025 Minor enhancements and bug fixes. 12.5.0 07/28/2025 Minor enhancements and bug fixes. 12.4.0 07/20/2025 Minor enhancements and bug fixes. 12.3.0 07/15/2025 Minor enhancements and bug fixes. 12.2.0 07/14/2025 Minor enhancements and bug fixes. 12.1.0 07/07/2025 Minor enhancements and bug fixes. 12.0.0 06/28/2025 Minor enhancements and bug fixes. 11.20.0 06/22/2025 Minor enhancements and bug fixes. 11.19.0 06/14/2025 Minor enhancements and bug fixes. 11.18.0 06/12/2025 Minor enhancements and bug fixes. 11.16.0 06/07/2025
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